Content Symptom. Make sure you have a working internet connection. Program guide data has been downloaded automatically.
Check if your TiVo device is connected to your network. Follow how to test the TiVo service connection to check your connection. If you are unable to connect, you may need to power cycle your TiVo device and your network devices to refresh your connection. If you are still unable to connect after power cycling your devices, you may need to call your ISP to check if there is an outage in your area.
If you have confirmed there is no connectivity issue in your area, proceed to general network troubleshooting tips. Go to your channel list and add them by putting a check mark on each new added channels. To view the channel list, go to: Devices on TiVo Experience 4 software version: Initiate 2 force connections to the TiVo Service. Restart or power cycle the TiVo device.
If the HD set top box is set to i, graphics are available on all video outputs. If the HD set top box is connected to a standard-definition TV, verify that the HD set top box is configured to use the i output mode. Plug the power cord back into the electrical outlet to begin reloading the interactive guide information. This will take about 30 minutes to complete. While the guide is reloading information, you will be able to watch TV and change channels with your remote, but on-screen programming listings will not be available until the reloading process is complete.
Make sure the volume is turned up on your TV or home theater system. If you are using a stereo receiver or home theater system, verify that the audio connections are correct. Unplug the power cord from the back of your cable modem. All of the lights should go off. If you have Mediacom Phone please follow the instructions on how to reset your phone modem see below.
Shut down your computer. If you have a router, unplug the power cord from the router also. Wait 30 seconds. Plug the power back into your cable modem.
Wait a couple of minutes for the modem to run through the self test and boot up properly. If you have a router plug the power cord back in. Wait for the router to power back up. Turn your computer back on. If your internet is still not working, please contact Internet Technical Support at If modem has battery, remove the battery from your cable modem the battery is located on the bottom of the modem.
Unplug the power cord from the back of the modem. Also, make sure the phone cord is securely plugged into the port that is labeled "Tel 1" on the back of the cable modem and to the back of the phone. Plug the power cable back into the cable modem. Put the battery back into the modem. Check for a dial tone on your phone. The light labeled "Tel 1" will not go solid until you check for a dial tone. If your phone service is still not working, please contact Phone Technical Support.
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